Business connectivity

Connectivity that is built for a business, not a house

Consumer fibre is sold on price and speed. Business connectivity is sold on what happens when it stops. That difference is the whole point, and it shows up in four places: contention, support, symmetry and the service level agreement.

• Uncontended or low-contention capacity, so your throughput does not collapse at four in the afternoon when the neighbourhood comes home.
• A real service level agreement with defined uptime and a committed repair time, rather than a best-effort promise.
• Symmetrical speeds, which matter as soon as you are running Teams calls, cloud backups or hosted applications.
• Static IP addressing where you need it, for VPNs, remote access and hosted services.

What we can deliver, and where

We supply and manage connectivity nationwide across South Africa, and into the rest of Africa where a site needs it. In practice that covers the great majority of business addresses, including industrial parks and areas where a single provider has no presence.

• Business and enterprise fibre on multiple national networks, so the answer to a coverage question is rarely no.
• Licensed and unlicensed fixed wireless, which is often the faster option where fibre has not been trenched, and the sensible second path where it has.
• LTE and 5G for small sites, temporary premises and as a low-cost backup link.
• Multi-site links for businesses running a head office, a warehouse and a branch that all need to behave as one network.

Because we are not tied to one network, we specify the link that suits the site rather than the one we happen to sell. On a multi-site rollout that usually means different technologies at different addresses, managed as a single service with one invoice and one number to call.

Why failover matters more here than most places

A single connection is a single point of failure, and in South Africa that failure is not hypothetical. Three causes account for most of the outages we see, and none of them are your provider's fault or yours.

Construction and civils

Someone digging for a water main, a road widening, a new development next door. A trench hits a fibre route and a building loses connectivity for hours or days, depending on where the break is and how quickly a splicing team gets there. It happens constantly, it is almost never announced, and no amount of choosing a better provider prevents it.

Cable theft and vandalism

Copper theft is well known. Fibre gets cut too, sometimes because it is mistaken for copper, sometimes for the value of the ducting and infrastructure around it. Substation and exchange vandalism takes out whole areas rather than single buildings.

Power and last-mile equipment

Your own connection can be perfect while the equipment feeding your area has no power. Load shedding has been suspended nationally since May 2025, but load reduction continues in parts of Gauteng and KwaZulu-Natal, and municipal faults arrive with no notice at all.

The common thread is that all three are outside your control, and all three are survivable if there is a second path.

What diverse failover actually means

Two links from the same provider, down the same duct, on the same pole, is not failover. It is one connection with two invoices. Diversity has to be real to be useful.

• Different technology. Fibre as the primary, wireless or LTE as the secondary. A trench cannot cut a radio path.
• Different network. Two providers, so an upstream fault at one does not affect the other.
• Different physical route into the building where the site allows it.
• Automatic switchover at the router, so the office keeps working and nobody has to phone anyone. Staff should notice a change in speed at worst, not a change in whether they can work.

The backup link does not have to match the primary. A modest wireless or LTE service is usually enough to keep email, telephony and cloud applications running, and it costs a fraction of the revenue lost in a day of being offline.

How we manage it

We handle the site survey, the installation, the router configuration and the failover logic, then monitor the links as part of your managed service. When something breaks we log the fault with the network and chase it, which means you are not sitting in a call centre queue explaining your account number for the third time.

If you already have connectivity you are happy with, we will happily manage the failover side only and leave the primary alone.